Menu
Call to order 0049 555 333 222

How can I place an order?

You can purchase “greek foodtales” 's products from the main menu categories-subcategories of the homepage. Mouse over the category and you will be able to view the category along with its subcategories. You can find all “greek foodtales” 's products there. Alternatively, you can buy products directly from the producer’s section, the recommended recipe section and the ready-made basket section.

 

Do I have to create an account to shop at “greek foodtales” 's?

No it is not necessary. You can place your order as a guest.

However, you have the opportunity to create your own account, filling your personal information here. You will not need to repeat this procedure for your future orders. In this way, you will be able to buy easily anything you wish, and also, track your orders and be the first who will read “greek foodtales” 's news. You can register to our website at any time.

 

How can I pay?

You can use any of the following payment methods. We accept payments by Ideal, VISA, VISA Debit, MasterCard and Maestro. We do not accept cheques.

 

How long will it take for my order to arrive and which is the cost?

We ship in the Netherlands, Belgium, Luxembourg and Germany. The shipping cost for orders will be calculated automatically in the shopping cart page or check out point, depending on each orders address and volumetric weight features and will be included in your order request before the completion and payment of you. The amount will also adjust as you add, delete or change items and update your cart. Your order will arrive within 1-7 business days by postNL. All of our in stock products are shipped twice per week. Orders placed till Monday or Thursday at noon (12:00 CET) are shipped the following days, Monday and Thursday respectively. Transportation costs and delivery time may differ per country.

We aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care team at [email protected] .
More information on delivery options can be found at http://www.postnl.nl/en/mail-and-parcels/parcels/.

 

Do you deliver to work addresses?

We recommend delivery to your work address. However, we can also deliver to your permanent residence address or any other address you wish.

 

More information on delivery options can be found at http://www.postnl.nl/en/mail-and-parcels/parcels/.

 

What happens if I am away when the package arrives?

Don't worry if you are away when the package arrives, as the delivery person PostNL will leave an information note.

 

More information on delivery options can be found at http://www.postnl.nl/en/mail-and-parcels/parcels/.

 

Can I track my order?

You can follow the journey which your order makes, by using the tracking number you have received in your order's shipment email, in the official web site of PostNL.

 

More information on delivery options can be found at http://www.postnl.nl/en/mail-and-parcels/parcels/.

 

Can I return my order?

At “greek foodtales”, we aim to provide 100% customer satisfaction. However, if you receive a wrong or faulty product, in case of any damage or in case of any other problem resulting from our fault, please contact our Customer Care team at [email protected].

 

Can I change my order?

You can change your order within 30 minutes from the moment you place it. After this period, due to the immediate order processing, we cannot change your order. Ιn case of any other problem, please contact our Customer Care team at [email protected] for further details.

 

Can I cancel my order?

You can cancel your order within 30 minutes from the moment you place it. After this period, due to the immediate order processing, we cannot cancel your order. Ιn case of any other problem, please contact our Customer Care team at [email protected] for further details.

 

Can I change my shipping address?

For security reasons, after you have completed your order, we do not change the shipping address.

 

I have received a faulty item

If you find a faulty product in your order, please contact our Customer Care Team at [email protected], providing your order number, product name and code, as well as a description of the problem.

 

A product is missing from my order

If you have not received all the products of your order please contact our Customer Care Team at [email protected], providing your order number, the value of your order, your order payment details and the product that is missing.

 

My order has not arrived yet

If your order has not arrived on the estimated day and time, then:

  • Log in to your personal account and track your order by using the “order tracking” tool.
  • Check your account details at your order confirmation email, so that we can confirm the shipping address of your order as well as your contact details.

For any further details please contact our Customer Care Team at [email protected] providing your order number.

 

I do not receive any e-mails/newsletters from “greek foodtales”

After you have registered with us and placed an order, we will send you various e-mails, including “greek food tales” Newsletters, order confirmation e-mails and replies to any requests submitted to our Customer Care Team. A reason why you do not receive our mail could be that your e-mail software reads our e-mails as spam and moves them into the Spam folder. To prevent this from happening, please add our e-mail address to your contact list. Make sure you have entered the correct e-mail address, the one you used when you initially registered with us.

 

Are there any “greek foodtales” shops?

Very soon… fine tastes will be close to you!

 

What are ''cookies''?

This particular section is not about a sub-category of products, but contains some very important and useful content with information regarding how to securely navigate our website. This website uses "cookies" (little text file placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the Website may be transferred to secure servers of www.stonewave.net or those of a third party. We use this information to track how you use the website, compiling reports on the website activity and providing other services relating to website activity and internet usage.

The product price has changed after I placed my order. Can I claim the difference?

Being an e-commerce business, our prices are subject to change depending on the available stock and customer demand, in which case we are not able to offer a refund. If you have any questions about your orders or if you need more information, please contact our Customer Care Team at [email protected].

 

The product I wish to purchase is out of stock. When will it be available again?

If a product is out of stock, it will be available within 30-40 working days from the day it went out of stock. Also, some products are seasonal, so there is a chance that they might not be available until that time of the year. In order to be informed for the exact day, which the product will be available, just contact our Customer Care Team at [email protected]. You will receive an informative reply about when the product is available.

Hello there, FOODIE!!!
So you want to know more about our delivery options...

Initially, you should know that we are a service oriented
company & we make our very best to keep YOU happy!!!

This "bubble" has the answers to most of your questions.
Read it through & if you don’t find the answer you seek for
feel free to press the "chat button" & "shoot" it to us!!!

Van Van Van

Find below all the information for BeNeLux & Germany.
For the rest of the countries we ship, scroll a bit more!

Country

Shipping Costs (Fixed)

Free Shipping Amount*1

Shipping Days*2

Delivery Time*3*4

Netherlands

7.95€

69€

Tue - Fri

1 Day

Belgium

13.95€

99€

Tue - Thu

1-2 Days

Germany

13.95€

99€

Tue - Wed

2-3 Days

Luxemburg

17.95€

139€

Tue - Wed

1-2 Days

*1 Final price including taxes & after any applicable discounts
including but not limited to vouchers.
*2 We ship the day of the order for orders placed till 10:00am.
Orders placed after 10:00am will be shipped next day.
*3 The delivery time is based on the information given by our
contractors for the deliveries & they are 90% accurate.
However, no claims can be made to "greek foodtales"
based on the information provided here.
*4 IMPORTANT: Please fill in your address & details correctly!
In the case that it’s not correct & this results in a delay
or a cancellation of the delivery then there is nothing
"greek foodtales" could do to reimburse you. Moreover,
it’s a pity to miss out on our divine delicacies & drinks
because of something so preventable...

Van Van Van

*CHILLED PRODUCTS: YES, we do ship chilled products
with proper packaging that will keep them chilled for 3 days.
So, feel free to order anything you wish for without worries!

Van Van Van

Do you hate paying delivery costs for your orders?
We do too... so we have a solution for you!!!

You can Pick Up for Free your Orders at our locations below.
There are no handling charges for any amount ordered,
but the orders should be placed online until Friday 13:00pm.
Important Warning: NO shopping on location!!!

  1. UTRECHT: Pick up on Saturday & Sunday 9:00-21:00
    Address: Eendrachtlaan 80, 3526LB (Boxx Entrance)
    Call 0612401764 to gain access & pick up your order.
  2. WAGENINGEN: Pick up on Saturday 9:00-11.00
    Address: Lindenlaan 34, 6706DR
Van Van Van

We also ship to the following countries in EUROPE
The cost is calculated according to the following table:

Country

Cost / Parcel

Cost / kg

Country

Cost / Parcel

Cost / kg

Austria

15.15€

0.47€

Latvia

32.03€

0.71€

Bulgaria

28.45€

0.71€

Lithuania

32.03€

0.71€

Czech

18.30€

0.71€

Poland

18.30€

0.71€

Denmark
(excl. Greenland
& Faroe Islands)

15.15€

0.40€

Italy
(excl. San Marino
& Vatican City)

16.35€

0.47€

Estonia

32.03€

0.71€

Romania

28.45€

0.71€

Finland

20.28€

0.71€

Slovakia

18.30€

0.71€

France

15.15€

0.47€

Slovenia

18.30€

0.71€

Great Britain
(excl. Gibraltar &
Channel Islands)

15.15€

0.47€

Portugal
(incl. Azores
& Madeira)

36.14€

0.71€

Greece

19.20€

1.66€

Spain

(incl. Balearic Islands)

19.53€

0.47€

Hungary

18.30€

0.71€

Ireland

36.72€

0.71€

Sweden

16.35€

0.47€

*(Sending Costs) = (Parcels Costs) + (kg Costs) + (21% VAT)

SORRY we do NOT ship to the rest of the WORLD!